by SandandLeaves

100% Satisfaction Guarantee

Returns & Exchanges

Here at Sand&Leaves, we care a lot about your happiness and we strongly believe in the quality and importance of our products in our customer’s wedding planning journey by ensuring contents are up to date and relatable to any couple, regardless of sex, religion, or race. Before buying our products, we recommend that you read product descriptions carefully.

We want you to love your new planners, but if for some reason it doesn’t live up to your expectations you can rest assured knowing that we can help you out with either an exchange or return. Further details and conditions can be found below our exchange and return policies.

EXCHANGES

We will happily exchange any product that you are not 100% happy with. To request an exchange you must contact us within 7 days from the date your item/s arrived. You will need to inform us of the item/s you would like to exchange. Please contact us by email at hello@sandandleaves.com. If there is a difference in price between the two products, we will either refund you the difference (if the new product is of a lesser value) or arrange a way for you to pay the difference (if the new product is of a greater value). We will then provide you with an address to return your order. Your item/s must be in brand new condition, in the original packaging and not damaged in any way.

We do not cover postage costs for returning item/s for exchange but we will pay for the shipping of your replacement. Once you’ve shipped the product back to us and we have checked it, we will send out your replacement immediately.

Note: This return policy is not applicable to any downloadable/printable items due to the nature of the product.

RETURNS

You can return item/s that you are not 100% happy with for a refund. To request a refund you must contact us within 7 days from the date your item/s arrived. Please contact us by email at hello@sandandleaves.com. You will need to inform us of the item/s you would like to return and we will then provide you with an address to return your order. Your item/s must be in brand new condition, in the original packaging and not damaged in any way.

We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the item/s price. While we offer free shipping, the shipping fee is non-refundable. We will deduct the actual amount spent for shipping your order from the total amount.

Note: This return policy is not applicable to any downloadable/printable items due to the nature of the product.

FAULTY ITEMS

All of our products are checked for quality before they are shipped. If you receive a faulty item from us upon delivery, please contact us immediately at hello@sandandleaves.com so that we can help you out. Notification of any damage or fault is required within 48 hours of receiving your item/s.

Please include photos of the item and a detailed explanation of the issue. Most problems can be resolved without the product being returned to us. We will replace the items and arrange to have your item/s sent out to you as quickly as possible without extra costs to you.